We will not accept the results of any tests performed by third party or outside repairer or manufacturer in determining if a battery product has failed under the warranty and requires that we conduct our own tests.

Product warranties are provided by the manufacturer and are clearly displayed on the product label. Not all products may have this on the item. If you are unsure please contact us on 0492 979 067. We are happy to assist you.

Our goods are supplied with a warranty against defects for the period of time and application displayed on product face and top labels.

If our testing determines the battery is defective we will replace it, however the costs of delivering it to the warranty location and collecting it and any replacement are yours. The claim must be made within the warranty period listed on top of the battery. Dated proof of purchase is required. The warranty period for replacement starts on the date of purchase of the defective battery it replaces. Call us on 0492 979 067 and email us the dated proof of purchase on info@batteryaustralia.com.au to make a claim. This warranty does not cover defects due to normal wear, abuse, damage, neglect, over or under charging or incorrect application, installation or maintenance. 

This warranty is in addition to other rights and remedies available at law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Roadside service is not covered by the warranty claim. A faulty battery can not always be determined at first inspection, further testing may be required.

Using electronic battery testers

There are a diverse range of electronic battery testers available and whilst all will give a test result, they should not be used as a definitive answer to determine whether a battery is faulty. Different makes and models of tester may give a different result based on their calibration and as such should form one component of the battery test procedure.

Warranty Claim does not cover:

    1. A flat battery
    2. Normal wear and tear
    3. Physical Damage
    4. Undercharging (sulphation)
    5. Incorrect Application
    6. Negligence (before or during use)
    7. Over-charging
    8. Spillage from over filling
    9. Modifications to the battery
    10. Failure arising from the addition of fluids other than water
    11. Batteries used for motorsport or racing activities
    12. Roadside service

Private Use Statement:

Private use is a vehicle used for private needs, as opposed to business uses. These vehicles are generally defined as having only four wheels and are not used to carry passengers or goods for monetary purposes.