We will not accept the results of any tests performed by third party or outside repairer or manufacturer in determining if a battery product has failed under the warranty and requires that we conduct our own tests.
Product warranties are provided by the manufacturer and are clearly displayed on the product label. Not all products may have this on the item. If you are unsure please contact us on 0492 979 067. We are happy to assist you.
Our goods are supplied with a warranty against defects for the period of time and application displayed on product face and top labels.
Subject to inspection and testing, if a battery is determined to be defective due to a manufacturing fault, it will be replaced in accordance with the applicable warranty.
All costs associated with delivery to the warranty assessment location, collection, and any replacement battery are the responsibility of the customer.
Warranty claims must be lodged within the warranty period specified on the battery, calculated from the original date of purchase.
A valid, dated proof of purchase is mandatory for all warranty claims.
The warranty period of any replacement battery shall commence from the original purchase date of the defective battery, not the replacement date.
To submit a warranty claim, customers must contact 0492 979 067 and email a copy of the dated proof of purchase to info@batteryaustralia.com.au
This warranty excludes defects or failures resulting from normal wear and tear, misuse, abuse, accidental damage, neglect, improper storage, overcharging or undercharging, incorrect application, incorrect installation, or failure to carry out proper maintenance.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Roadside service is not covered by the warranty claim. A faulty battery can not always be determined at first inspection, further testing may be required.
Using electronic battery testers
There are a diverse range of electronic battery testers available and whilst all will give a test result, they should not be used as a definitive answer to determine whether a battery is faulty. Different makes and models of tester may give a different result based on their calibration and as such should form one component of the battery test procedure.
Private use is a vehicle used for private needs, as opposed to business uses. These vehicles are generally defined as having only four wheels and are not used to carry passengers or goods for monetary purposes.
